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"Characteristics and Trends in a National Study of Consumer Outage Costs." Center for Research in Regulated Industries (CRRI) Annual Western Conference. San Diego, CA, 2003. 16. LBNL-53738..
A Framework and Review of Customer Outage Costs: Integration and Analysis of Electric Utility Outage Cost Surveys. Berkeley: Lawrence Berkeley National Laboratory, 2003. LBNL-54365..