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"Characteristics and Trends in a National Study of Consumer Outage Costs." Center for Research in Regulated Industries (CRRI) Annual Western Conference. San Diego, CA, 2003. 16. LBNL-53738..
A Framework and Review of Customer Outage Costs: Integration and Analysis of Electric Utility Outage Cost Surveys. Berkeley: Lawrence Berkeley National Laboratory, 2003. LBNL-54365..
"How to Estimate the Value of Service Reliability Improvements." IEEE Power and Energy Society General Meeting. Minneapolis, MN: IEEE, 2010. 5. LBNL-3592E..
"Incorporating Customer Interruption Costs into Reliability Planning." 2014 IEEE Rural Electric Power Conference (REPC. Fort Worth, TX, USA: IEEE, 2014. C1-1 - C1-5. LBNL-1005172..
"Incorporating residential AC load control into ancillary service markets: Measurement and settlement." Energy Policy 56 (2013) 175 - 185..
Measuring Short-term Air Conditioner Demand Reductions for Operations and Settlement. Berkeley: LBNL, 2012. LBNL-5330E..
Updated Value of Service Reliability Estimates for Electric Utility Customers in the United States. 2015. LBNL-6941E..
"Using Residential AC Load Control in Grid Operations: PG&E's Ancillary Service Pilot." IEEE Transactions on Smart Grid 4.2 (2013) 1162-1170..